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We are looking for a service orientated team manager to join our successful team at Air Power East Ltd, a leading provider of Compressed Air Solutions in East Anglia. 

The ideal candidate must have excellent communication and administration skills, be a team motivator, willing to take on a challenge, be resourceful and self- sufficient.

This is a new, full-time, office based post in Stanton Bury St Edmunds Suffolk to provide full-time management of the Service Office to support our growth.

You will be people, customer and sales focused and always see the value in opportunities.

Brief Overview

Directly responsible to the Service Director for the day-to- day operation of the Service Team comprising Service Technicians/Engineers and Administrative staff to ensure all Customer needs are met in a timely manner.

Your role will include the implementation and driving forward the use of the new Sicon I.T based job allocation/job sheet control system.

You will provide liaison on a daily basis as required with the Sales/AfterSales/Installation teams to ensure effective and timely support to customer needs.

To implement the smooth running of the Service office systems including general administration, software/hardware support systems for Sicon, and to follow and implement the H&S processes for the engineers and ensuring sufficient H&S equipment and PPE is available.

In addition, you will provide Sales support to the Sales Team to ensure all existing contracts are spot on and renewed on time as well as other general sales support.

Candidate Profile:

  • Experienced team leader, manager and motivator
  • Excellent oral and written communication skills
  • Strong Microsoft office software skills
  • Enjoys working in a busy pressurised environment
  • Enjoys problem solving
  • Able to plan and work on own initiative

What We Offer:

  • Competitive Salary and occasional performance related bonuses
  • Full time permanent role Monday to Friday 8.00am-5.00pm
  • Company sick pay scheme
  • 20 days holiday plus bank holidays
  • Pension Scheme

Starting salary between £25-28K depending on skills and experience

Full job spec available. Email CV to anne@airpowereast.co.uk.

Job Vacancy: Service Office Manager - Summarised Role

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